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How to Run an Effective Political Campaign – a Synopsis for the Aspiring Candidate

by James D. Roumeliotis

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A political campaign can be an exciting and challenging experience especially with the great deal of circumstances that will transpire between the start of the campaign until Election Day.  Whether a person is running as an independent, an active member or leader of a party, to be effective requires the same skill set similar to running a business. Disregard how the public service sector operates since it’s bureaucratic and a process driven entity.

The difference between winning and losing is what goes-on inside the campaign.

Decision: Why run in the first place?

No one runs for office alone. There is a heavy reliance on the people around the aspiring candidate. With that in mind, the first thing a prospective candidate usually does is to host a small gathering in his/her home to pitch the idea and see what kind of support might be available. If the support is sufficient and we presume that the candidate has a clean background and credibility intact, the ultimate decision then rests with that person as to whether or not he/she should make the commitment to run for office. One needs to carefully weigh the pros and cons since a campaign is very time consuming and constantly drains one’s energy. Compensation, if an incentive, should not be the main cause. Privileges, networking and serving local constituents can be very beneficial, as well as satisfying. Part of or an additional reason to seek office can be the dissatisfaction for the way the public sector is run and/or passionate about certain issues.

Support from the candidate’s family is imperative as long hours and a volatile schedule will most certainly be expected. Equally important is to obtain assurances from a group of potential supporters who can add credibility to the campaign and spread the word to their sphere of influence.

Being organized, energetic, articulate, versatile, patient, perseverant, tenacious, consistent, well informed and persuasive are important characteristics the candidate should possess. The list may seem like a tall order; however, members of his/her competent team can compensate for any deficits/weak points.

Research: Knowledge is an asset – particularly when applied

For starters, it is important to first know the issues involved in the office sought. By identifying the specific needs of the community or beyond the candidate wishes to serve, this person will put himself/herself in a position to do the maximum for his/her potential political constituency.

Depending on how involved the candidate is with issues of public policy, the research process can vary. Regardless, of the sources and methods one will use at his/her disposal to gather factual information, the person must have a very good command of all the important issues he/she will be facing and managing.

Organization & Coordination: Key elements and structure of the campaign

Like every project and endeavor, the key to a successful campaign is good planning. This can be done before or after establishing a campaign team, although it is often helpful to have input from the campaign team during the planning stages. It helps to ensure that all members of the team are on the same page throughout the campaign. The more comprehensive the plan, the fewer decisions will have to be made in the heat of the moment and the team will have a greater capacity to adapt and respond throughout the campaign period.

One of the most significant factors in the success of any political campaign is the number, quality and commitment of volunteers used to guide, implement and promote the campaign. Volunteers have many roles to play, and getting the right person to fill each of these roles is essential to success. The number of volunteers needed in a campaign will depend on factors such as the size and scope of the campaign, the number of staff and the recommendations of the campaign advisors/consultants. Once all the volunteers are in place, the next task is to keep them interested and involved in the campaign. They need to believe in the mission of the organization. Without this belief and passion for what the organization is doing, it will be hard to keep volunteers motivated.

Another valuable campaign and planning tool is to create an information database. This should contain names, phone numbers and e-mails of potential supporters who say they will support the candidate or work for him/her during the campaign and to contact them for their unequivocal support. It is important to follow through with anyone who offers to contribute their time to the campaign. The campaigner can stay in touch with those in the campaign database via e-mail. On the day of the election, it will be useful to contact all of the identified supporters and ensure that they will be heading to the polling station.

A time-line is also one of the best planning tools. It is a chronological list of tasks, events, interviews, deadlines and other events of importance which details what must be done throughout the campaign period. This helps ensure that nothing is overlooked.

Platform & self branding/image: Creating a distinct identity

There are candidates seeking office due to strong feelings on a single or several issues. However, if the voters don’t share the candidate’s strong feeling, the candidate needs to determine if he/she is comfortable focusing on other issues. Likewise, decisions need to be made about comfort levels with negative messages including advertising.  Will the campaign refer to their opponent(s) in any way?  If so, what issues are fair play? When such questions are answered, can the campaign put together a realistic strategy?

A candidate should make promises he/she believes in, take a stand on issues, but does not promise that position will be implemented. Moreover, this person should promise to stand up for certain projects not the outcome, do as much research as possible into every issue and promise being made. Most importantly, emphasis should be a value-based platform rather than a specific promise regarding an issue.

Branding is the promise that the campaign is making. It is demonstrated by the campaign logo, slogan, website, brochures, and direct mail campaigns. Further, it is demonstrated by the way a candidate’s staff answers the phones and the manner in which the candidate conducts himself/herself during public events. It is infused into all actions and interactions. For an effective marketing approach, a candidate should focus on being distinctive. Self-branding with  strong yet meaningful taglines and a logo ought to be considered that people can relate. In addition, it boasts a recall factor. Clear, succinct and consistent messaging must printed on all of the campaign literature. This can be accomplished by seeking professional help for graphics and signage.

Along with branding the personal name, a candidate’s differentiation can also be branded. Herewith, messages that are developed should immediately communicate why the campaigner is a better choice than the incumbent and other opponents, if any.

Fundraising activity: Creating a realistic campaign budget

Once a candidate knows the circumstances of the constituency he/she wishes to lead, that person will want to arrange for a funding scheme. Where funding for the average local campaign likely require very little monetary resources, for many, campaigns for higher office such as big city mayor positions, money will be key to success. It’s a good idea to consider  local businessmen, investors and party committee members; people who are likely to hold the same views as the candidate often find it a good investment to back like-minded political candidates. Of course, it is important to note that rules and laws apply to campaign fund-raising. Prior to any attempt to fund- raising for the campaign, rules, regulations and policies relating to this activity should be verified and adhered to.

Modern campaign tools

Without going into much detail, an effective campaigner, along with his/her team, realizes that all resources at the candidate’s disposal should be exploited for maximum results. These tools include marketing material, publicity/the media, campaign software to remain organized and create a database, as well as making the most use of the internet such as a website, blogs, e-mail and other sites that will add exposure and interaction with the constituents.

Canvassing: Bringing the message door-to-door whilst selling oneself

A staple of local elections in particular, door-to-door campaigning is a great way to meet people and to introduce one’s candidacy. Demonstrating willingness to hear voters out, canvassing is a very effective and proven method of ensuring success on Election Day. It is most effective when utilized by small groups and doesn’t have to be considered a chore but rather a fun and social event. Asking influential and supportive residents to tag along will be beneficial given that they will be construed as an endorsement of the candidate. If no one is home, a door hanger or postcard should be left with a “Sorry I Missed You” message along with a reminder of the election date. Either way, the candidate’s mark should be left behind.

Dealing with the Media: Preparation eliminates the element of surprise

There is usually adequate media coverage during municipal elections. It may be that reporters will want to conduct an interview at least once throughout the campaign. A candidate should not get intimidated by reporters other than get used to them. Naturally, though, they need information from candidates to produce their stories as much as the candidate should embrace media coverage to project his/her image and inform voters about his/her platform. It is a mutually beneficial relationship. That said, one must be careful about what is said to reporters and, as much as possible, ascertain what will be asked in advance of an interview. Answering reporters’ questions with short and concise answers is a useful strategy that helps one to avoid having his/her words misconstrued or taken out of context. Role playing in advance with someone who will ask impromptu type yet anticipated questions is a great idea – provided that speaking notes and draft responses to such questions are prepared in advance. Public speaking skills should be practiced – speaking simply, factually and in an articulate manner.

Seeking endorsements is imperative with the aim of exploiting political capital. But just as effective, are the endorsements of current elected officials, plus the local chamber of commerce. Gaining this public backing will maintain the candidate’s campaign on track and show the voters that important, politically involved people trust his/her motives.

If an aspiring elected official wants to run a political campaign, applying these strategies can increase the likelihood of success. Whether running for a local school board position, mayor or for higher office, there are certain tactics that will help, regardless of the context of the race. Exploiting all means at one’s disposal offers the best chance at competing in the tough yet ultimately rewarding world of politics.

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James may be available for hire as a campaign manager or adviser for a reasonable fee.  E-mail: jdr@affluencemarketing.ca

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Upscale Restaurant Marketing with an Attitude – Seducing & Retaining Discerning Patrons through Lean and Challenging Times

by James D. Roumeliotis

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What do we conjure-up in our minds when we see or hear the expressions, “upscale restaurant” and “high-end restaurant”? Undoubtedly, they denote “fine dining”. Expanding those adjectives further and we think of pricey, presentation, ambiance and service – including restaurants which could be described as “trendy” and “nouveau” anything. An upscale restaurant should strive for top ratings in every category which enhances its image and reputation. Therefore, focus is multi-dimensional as in good food, extensive wine selection, atmosphere, including striking and tidy washrooms, choice furniture, tableware, cutlery, glassware along with courteous and seasoned staff. It’s easy to see that these essentials combined can amount to sort of a “show” business within the dining experience.

Despite the recession still lingering and value with premium replacing luxury, fine dining is in the process of redefining itself swiftly. Tourists, special events/celebrations and corporate dining have all scaled back their generous spending. The truth of the matter is, the desire for great food and service will never change – no matter how bad the economy gets. There will always be folks who have the desire to indulge the highest level of the culinary experience. It simply becomes a much smaller market where additional creativity becomes ever so essential to capture those discerning clients. Menu offerings for business lunches are also being injected with “a la carte” prices which present tremendous value for money going as low as $20 – provided the diners take advantage during lunch hours only.

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A Philosophy Named CUSTOMER SERVICE – How to Refine it and Maintain It

by James D. Roumeliotis

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Service in an exclusive boutique with a smile

Much is touted by companies about CUSTOMER SERVICE but surprisingly only a few actually deliver on their promises. At the outset, it appears that many lack a vital customer relations policy. Inadequate staff training amongst other factors further aggravates the problem.  Picking up the telephone and calling certain companies, for example, can sometimes lead to an exasperating experience. People love to hate the phone tree experience where you have to go through a maze of menus until you eventually get to speak to a human – assuming you’re lucky. It shouldn’t have to be that way.  How a customer is dealt with is a reflection of the brand – the image of the company in the consumers’ mind.

“Customer service is a philosophy that starts with how a company or individual demonstrates their behavior in service and product,” says Marvin Sadovsky, founder of Leadership Strategy LLC and author of Selling the Way Your Customer Buys.

The organization may call its division “customer relations”, “customer experience”, or other fancy designation.  No matter what’s decided to label it, its focus will be primarily on serving the customer. Yet, it won’t make a difference if its executives/owners all the way down to those directly involved with clients, are not on the same wavelength. They all ought to be committed. This applies for business-to-consumer, as well as business-to-business markets, product or service industries.

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Embracing a New Paradigm Shift in the Luxury Product Domain – How to Defy the Recession

by James D. Roumeliotis

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Today’s consumer spending pattern has shifted. As high-end consumers everywhere have suddenly curtailed their appetite for luxury goods, what was once considered a recession-proof industry has been hit hard. Early this year, in Tokyo, Louis Vuitton canceled plans for what would have been its largest and most glittery store anywhere while Chanel announced the layoff of 200 temporary employees – which the daily newspaper Le Parisien called the latter news a bombshell.

No category in the luxury domain has been spared a significant drop in sales including fine spirits, watches and yachts. Suddenly, the perception on the street is that – luxury goods are considered a sign of immorality, superficial and ostentatious. Restraint and modesty are in.

On the indulgence services side, lifestyle spending rose on health and wellness but dropped on luxury travel.

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Marketing Strategy v. Public Relations – In Tune With The Times

by James D. Roumeliotis

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PR and inbound marketing aligned

THERE’S A FALLACY that most public relations firms do PR. Essentially they do publicity. How’s that possible, you ask? Well, this according to marketing gurus and what’s stated in Wikipedia (as follows): “Public relations and publicity are not synonymous but many PR campaigns include provisions for publicity. Publicity is the spreading of information to gain public awareness for a product, person, service, cause or organization, and can be seen as a result of effective PR planning.” PR, then, is the creative strategy of a story. It’s focused on its intended audience and with the full utilization of the tools at its disposal, such as press releases, speeches and public service activities amongst others, can determine what and how people talk about a company, a brand, a product.

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Embracing an Alternative to the Present Canadian Health Care System Model

Opinion by James D. Roumeliotis

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As a Canadian citizen of a country that was once very proud our health care system, nowadays I’m greatly disappointed with its mediocre state of affairs.

As an advocate of a dual health care system, as I had experienced firsthand with such a structure in both Greece and France, I’m convinced that it’s a practical model for both the citizens (when it comes to choice and timely access) and the government (less burden from a monetary and management perspective).

The Canadian province of Quebec, where I presently reside, is considered the worst province in the country when it comes to access for family doctors and front-line care. There is strong evidence of a structural problem. The long waiting times in the emergency, the waiting lists with elective surgeries, and a short supply of personal physicians is frustrating to say the least. This situation may pose a health risk, hence, prompts calls for the right to add private health care that runs alongside the existing one.

In 2007, with pressures mounting from the public, the Quebec provincial government made mandated an independent commission to write a report about the state of health care and make sound recommendations. Following its thorough research, the commission, recommended the development of a parallel private system based on the European experience as the only way financially to salvage/save health care in Quebec. Incidentally, the person who headed the inquiry, Mr. Claude Castonguay, was one of the pioneers of the province’s socialized medicine dating back in the 1970s when he served as Quebec’s health and social affairs Minister. Sadly, most of the report was publicly dismissed by the government of the day.

A parallel private system functions very well in most European countries and there’s no collapse of the public system contrary to those who argue that this could potentially lead to the dismantling of our existing Medicare model. To prevent doctors from abandoning the public system, the Castonguay Commission envisions having doctors perform a mandatory minimum quota of work in the public sector before they would be allowed to perform in the private sector.

The public system should always function and be accessible for those who can’t afford the private health care system. However, no one should be forced to use it as is the case today.

Co-existence of the public and private sectors through a mix of co-payments (partial direct payments from those receiving treatment), private service providers paid for with public funds, as well as from private insurance plans. Among the practices to consider: The Netherlands operates with private medical insurance for all, governed by law to safeguard the principles of universal access. Denmark offers a guaranteed start of cancer treatment within 48 hours of diagnosis and Belgium has a “no wait times” policy along with equality of access and freedom of choice — packaged with a 25-per-cent user fee and capped for low-income earners.

In France, 60 per cent of elective surgery is done in private establishments, but paid for with public funds. As this is working properly, the French are naturally very proud of their system.

In 2005 a Canadian Supreme Court decision, from a lawsuit brought by a Quebec patient and his doctor (George Zeliotis and Dr. Jacques Chaoulli respectively) proved to be highly controversial due to both its political nature and its conflict with the present government’s policy on health. The verdict clearly stated that the Quebec government cannot prevent people from paying for private insurance for health-care procedures covered under Medicare. It’s considered unconstitutional under the Quebec Charter of Rights. The 73 year old retired salesman, Mr. Zeliotis, was fed-up having to be placed on an eight month hospital waiting list for a hip replacement surgery. This prompted the lawsuit along with his personal physician who fully supported his cause.

This ruling would have a direct effect on most provinces that currently have laws that are designed to discourage the private sector, in particular Ontario, Manitoba, British Columbia, Alberta, and Prince Edward Island, which all have legislation very similar to the impugned laws in Quebec.

The implicit message from Supreme Court verdict is loud and clear: Anyone should have access to private-sector health services and private medical insurance in circumstances where patients cannot obtain timely access to care through the existing social health care system.

What the Canadian health care system needs is not more money to be spent, but better management and choices for its citizens. There is no perfect system. At least for now, the province should pay for private treatment if the patient isn’t treated within a certain time frame.

YOUR VIEWS ARE WELCOME.

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